Privacy Policy

Last updated:

This Privacy Policy explains how Chivrealthor ("we", "us", or "our"), operating from Becket House, 36 Old Jewry, London EC2R 8DD, United Kingdom, collects, uses, discloses, and safeguards your personal data when you visit our website at chivrealthor.world or engage with our services.

We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Data Controller

Chivrealthor is the data controller for personal data collected via this website. If you have any questions regarding this policy, you may contact us at the address above or via the contact form on our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal data that you provide when you:

  • Submit a contact or enquiry form (name, email address, message content)
  • Book a coaching session or programme (name, email, phone number, billing details)
  • Subscribe to communications (email address)

2.2 Information Collected Automatically

When you visit our website, certain technical data is collected automatically, including:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages visited, time and duration of visits, referring URLs
  • Device identifiers and session data (via cookies)

3. Legal Basis for Processing

We process your personal data on the following lawful bases under UK GDPR Article 6:

  • Contractual necessity: to fulfil coaching services you have purchased or enquired about.
  • Legitimate interests: to improve our services, ensure website security, and conduct analytics.
  • Consent: when you submit a contact form with the consent checkbox ticked, or when you accept non-essential cookies.
  • Legal obligation: where we must retain records for tax, accounting, or regulatory purposes.

4. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide coaching services
  • Process and manage programme enrolments and payments
  • Send service-related communications (booking confirmations, reminders)
  • Improve website functionality and user experience through analytics
  • Comply with applicable legal and regulatory requirements
  • Prevent fraud and ensure the security of our platform

5. Cookies

We use cookies and similar tracking technologies. Please refer to our Cookies Policy for full details on the types of cookies we use, their purposes, and how to manage your preferences.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including:

  • Payment processors (for booking and subscription management)
  • Email service providers (for communications)
  • Analytics providers (e.g. Google Analytics, in anonymised form)
  • Hosting and infrastructure providers

All third-party processors are contractually required to handle data in accordance with UK GDPR standards.

7. International Transfers

Where data is transferred outside the UK, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or transfers to countries with an adequacy decision from the UK Information Commissioner's Office.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and contact data is retained for up to 24 months. Financial records are retained for 7 years in accordance with HMRC requirements.

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access: request a copy of the data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your data where no legitimate basis for retention exists.
  • Right to restriction: request limitation of processing in certain circumstances.
  • Right to data portability: receive your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact us via the form on our Contact page. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via a prominent notice on our website. Continued use of the site after the updated policy is posted constitutes acceptance of the revised terms.

13. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us at:

Chivrealthor, Becket House, 36 Old Jewry, London EC2R 8DD, United Kingdom
Phone: +44 845 370 4070